CVM Program Specialist
Job Description
Posting Number
PG194702SPInternal Recruitment
NoWorking Title
CVM Program SpecialistAnticipated Hiring Range
$52,000 - $65,000Work Schedule
Monday - Friday, 7:30 am - 4:30 pm, occasional nights/evenings as needed for program events.Job Location
Raleigh, NCDepartment
CVM Teaching HospitalAbout the Department
With over seventeen clinical services staffed by board certified specialists, many of whom are not only nationally but also internationally renowned, the Veterinary Health Complex (VH) is on the cutting edge of veterinary medicine. Patients benefit from the combined expertise of multiple specialists utilizing a team approach to patient health care. Each year, over 30,000 patients are treated in the VH. The VH provides compassionate care, state-of-the-art specialty healthcare, expert clinical instruction for 4th-year veterinary students from the CVM, and ongoing investigation of innovative techniques and procedures to further advance the field of veterinary medicine.
Wolfpack Perks and Benefits
As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being.
What we offer:
What we offer:
- Medical, Dental, and Vision
- Flexible Spending Account
- Retirement Programs
- Disability Plans
- Life Insurance
- Accident Plan
- Paid Time Off and Other Leave Programs
- 12 Holidays Each Year
- Tuitionand Academic Assistance
- And so much more!
Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties
Join a team that’s redefining excellence in veterinary medicine. The CVM Program Specialist plays a key role in creating a seamless and compassionate experience for clients at NC State’s College of Veterinary Medicine. This position is responsible for coordinating and managing initiatives that improve client navigation, satisfaction, and overall program success within a complex tertiary care environment.
In this role, you’ll serve as a central point of contact for clients, faculty, and referring veterinarians—removing barriers to care, implementing process improvements, and driving initiatives that enhance the client and patient experience. You’ll also oversee strategic projects, develop and maintain standard operating procedures, and manage a volunteer program that supports client care and communication. Work may involve sitting for extended periods, using a computer regularly, and occasionally lifting up to 15 pounds (with or without reasonable accommodations).
Key Responsibilities Include:
Key Responsibilities Include:
- Coordinate and manage client experience and navigation initiatives to support timely, compassionate care.
- Serve as the main point of contact for clients requiring assistance and collaborate closely with the Care Team.
- Develop and implement standard operating procedures and strategic initiatives that improve client satisfaction.
- Manage a volunteer program designed to enhance client and patient experiences.
- Monitor satisfaction trends (CalPro) and implement improvement strategies in partnership with hospital leadership.
If you’re organized, empathetic, and thrive in a fast-paced, team-centered environment, this is your opportunity to make a meaningful difference. Bring your leadership, communication skills, and compassion to a role that directly supports NC State’s mission of excellence in service, education, and patient care.
Other Responsibilities
- Other duties as assigned by supervisor and CVM administration.
Minimum Experience/Education
Bachelor’s degree and one year of experience related to the area of assignment; or equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.
All degrees must be received from appropriately accredited institutions.
Other Required Qualifications
N/A
Preferred Qualifications
- Proven ability to lead projects, prioritize tasks, and manage multiple initiatives effectively.
- Strong interpersonal and communication skills with a focus on empathy, service, and professionalism.
- Experience in a veterinary, healthcare, or client service environment.
- Knowledge of program or project management principles.
- Proficiency in MS Office, Google Suite, and electronic medical record systems (such as EzyVet or similar software).
Required License or Certification
N/A
Valid NC Driver's License required
NoCommercial Driver's License Required?
NoJob Open Date
09/30/2025Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)
10/07/2025Notice to Applicants
Please note that the work history on your resume must also be included in your application.
Special Instructions
Please include a cover letter, resume, and contact information for at least three professional references.
Position Number
00108684Position Type
SHRAPosition Classification Band Title
University Program SpecialistPosition Classification Band Level
JourneyPosition Classification Salary Range
$ 36,381 - $ 91,526Salary Grade Equivalency
NC12Alternate Option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)
1.00Appointment
12 Month RecurringMandatory Designation - Adverse Weather
Mandatory - Adverse WeatherMandatory Designation - Emergency Events
Mandatory - Medical EmergenciesTime Limited Position
NoDepartment Id
192001 - CVM Teaching HospitalEEO
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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